Shipping policy
Pre-Order Policy: Thank you for your interest in our products and for choosing to pre-order with us. Please read our pre-order policy carefully before placing your order:
Order Placement: When you place a pre-order with us, you are reserving the item(s) before they are available for shipment. Payment is processed at the time of order placement to secure your reservation.
Manufacturing Process: Once your order is placed, it will be promptly forwarded to our manufacturer for production. Please note that manufacturing times may vary depending on the complexity and quantity of your order, as well as any unforeseen production delays.
Order Fulfillment: Upon completion of the manufacturing process, we will promptly receive your order from our manufacturer.
Shipping: We are committed to shipping out pre-orders as quickly as possible. Upon receiving the items from our manufacturer, we will endeavor to ship out your order within the next 3 business days. Please note that shipping times may vary depending on your location and chosen shipping method.
Communication: We will keep you informed about the progress of your pre-order via email. You will receive notifications regarding order confirmation, manufacturing updates, and shipping details.
Cancellation and Refunds: Pre-orders are final and cannot be canceled or refunded once they are placed, as production begins immediately after order confirmation. However, if there are any unforeseen circumstances or delays that prevent us from fulfilling your order, you will be notified, and appropriate measures will be taken to resolve the issue. By placing a pre-order with us, you agree to abide by the terms and conditions outlined in this policy. If you have any questions or concerns regarding our pre-order policy, please feel free to contact us via email. Thank you for choosing Imperial Array.
Shipping Policy
Thank you for choosing Imperial Array! Here's what you need to know about our shipping process:
1. Processing Time
- We aim to process and ship your order within 3 business days after payment confirmation.
2. Shipping Method
- We offer standard shipping via USPS for domestic orders.
3. Shipping Rates
- Shipping rates are calculated based on the weight and destination of your order.
4. Shipping Times
- Domestic orders typically arrive within 10 business days via USPS.
- International shipping times vary.
5. Contact Us
- If you have any questions about shipping, feel free to contact us at [contactimperialarray@gmail.com].
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